|Illinois American Water Urges Customers to Prepare for Extreme Cold|
|By PHFD staff|
|February 11, 2021|
Illinois American Water Urges Customers to Prepare for Extreme Cold
Woodridge, Ill. (Feb. 3, 2021) – With extremely cold temperatures expected in the coming days, Illinois American Water is reminding homeowners to take steps to prevent frozen pipes. These tips can also help protect the local water team as they perform critical work for reliable, safe water service.
Vice President of Operations Elizabeth Matthews said, “These two tips are most important. Not only do they help residents keep their home plumbing safe, but they also support our team in the field. Many times, when pipes freeze, customers will assume there is an issue with their water service and call our team to inspect. This can place demand on our team members who are working hard in the field to keep water flowing.”
If in-home pipes freeze, customers should:
When customers are away from home, they should:
Customers are also reminded to keep snow cleared away from fire hydrants located near their residence. This can help local fire fighters in the event of an emergency. Illinois American Water also encourages customers to update their Illinois American Water account contact information to receive important water service information should their service be impacted. Customers can manage their account online at illinoisamwater.com. They can also call 800.422.2782 to update information.